You must accept our Terms of Service and Warranty Agreement prior to scheduling an appointment. Once you have read the Terms of Service listed below, click on I Accept at the bottom of the page to schedule your appointment with TotusTech. IMPORTANT NOTICE: These terms of service apply to services ("Remote Support" and "In-Home Service") ordered from TotusTech by phone at (630-780-5252), or online at http://www.totustech.com/. Services rendered at the TotusTech shop may differ from the terms of service defined here.
Terms and Conditions REMOTE SERVICE
(a) Services: TotusTech will attempt to diagnose and solve problems over the telephone and using remote desktop connection software for an applicable fee. In certain cases, however, this may not be possible because of problems with your computer or its configuration that are beyond our control. TotusTech charges a fee of $55 per hour for remote computer repair. (b) User Responsibility: You understand and agree that before TotusTech performs diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that TotusTech shall not be responsible under any circumstance for any loss or corruption of data and/or software. IN-HOME COMPUTER SERVICE
SCHEDULING
Standard service hours are Monday — Friday 9 A.M. to 7 P.M., Saturday 10 A.M. to 4 P.M. Additional charges may apply for rapid response or service outside of standard hours. SERVICE JURISDICTION
TotusTech’s service jurisdiction is set by TotusTech, and includes most of the Chicagoland area. To ensure that you are located within TotusTech’s service jurisdiction area, please call and speak with a representative at 1-630-780-5252. ADDITIONAL SERVICES
These are available only to customers who have already purchased one on-site service and must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation. INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the TotusTech Staff member arrives, services will be denied and a $85 cancellation charge will be assessed. RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the TotusTech Staff member arrives. TotusTech and/or its affiliated vendors shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. MINIMUM SYSTEM REQUIREMENTS
(wireless home networking only) At least 20MB free hard disk space and 32 MB RAM on each computer Operating system and/or ISP passwords must be available Microsoft Windows XP operating system or later Operating system discs and key codes must be available All computers and/or peripherals must be in good working order and spyware free Broadband services, if any, must be installed and operational before service, including modem connections. ACCESS TotusTech Staff must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the TotusTech Staff member determines that these conditions have not been met, services will be denied and a $85 cancellation charge assessed. REMOTE SERVICE AND IN-HOME SERVICE TERMS
SERVICE LIMITATIONS
TotusTech and/or its affiliates reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by TotusTech or it’s affiliates. FORCE MAJEURE
If TotusTech and/or its affiliated vendor’s ability to render services is impaired by circumstances beyond the control of TotusTech and/or its affiliates, TotusTech and/or its affiliates may choose not to provide services. LIMITATION OF REMEDY
Under no circumstances shall TotusTech, and/or its affiliated vendors be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by TotusTech and/or its affiliated vendors or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder. TotusTech shall not be liable for any failure or delay in performance due to any cause beyond its control. If TotusTech’s ability to render services is impaired by your failure to cooperate or circumstances beyond the control of TotusTech, TotusTech may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any un-installation services provided, TotusTech shall not be responsible for repairing any damage or changes made to your residence. LIMITATION OF LIABILITY & RELEASE
By signing the form on the opposite side of this page, you agree to release and hold harmless TotusTech, and/or its affiliated vendors from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by TotusTech. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of TotusTech and/or its affiliated vendors, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you. CHANGES, CANCELLATIONS AND REFUNDS
To change your order or appointment time: You must contact TotusTech at 1-630-780-5252, within 24 hours of the scheduled appointment time. To cancel your order: You must contact TotusTech at 1-630-780-5252 at least 24 hours prior to the scheduled service. The payment amount will be fully refunded in the manner if the purchase was paid for ahead of time. If you are not satisfied with your service: Call 1-630-780-5252 immediately and a representative will be happy to assist you. We stand behind our in home services, and remote computer repair services for a period of 30 days. LEGAL NOTICE
TotusTech® refers to a line of technology services provided by TotusTech and it’s affiliates which is a registered business trademark in the state of Illinois.
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